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A delightful journey of our customers is at the heart of Hero MotoCorp’s business strategy and to ensure 100% customer satisfaction, Hero MotoCorp Ltd. has a dedicated business unit for serving our customer’s need for genuine parts sold as - HERO GENUINE PARTS popularly known as HGP.
“No Customer has to ever wait for a Part, that they NEED”
The objective of providing a a never ending delightful experience to our customer is broadly characterised by Hero MotoCorp’s persistent focus on Increasing our reach, setting industry benchmarks & ensuring low cost of ownership.
Increasing our Reach
At Hero MotoCorp, we are creating an effective ecosystem to ensure one of the widest and deepest visibilities across a multi-layered Indian market. To meet ever evolving customer aspirations, we are consistently strengthening the entire network of customer touch points to respond to changing realities. HGP are distributed through an extensive network of more than 75 parts distributors , 800 authorized dealers and 1150 Authorised Service Centres across India and in over 18 countries through 6000 + touch points across the world. CLICK HERE to locate your nearest touch point.
If you feel you share our passion to continuously serve the customers, APPLY HERE to become a Parts Distributor and be a part of the Hero MotoCorp Family.
Setting industry benchmarks
Hero Genuine Parts are the only certified parts for a Hero Motorcycle. They are engineered with precision to fit your bike and give an enhanced and unmatched performance. Every part goes through a strenuous test of critical Quality check points before becoming a Hero Genuine Part. These parts are supplied through the Parts Centre in Gurgaon.
We are in the process of setting up one of the most modern, fully automated and a truly state-of-the-art Global Parts Centre (GPC) .Spread over 35 acres ,this is coming up at Neemrana in the state of Rajasthan ,India. This technological marvel will be a new industrial benchmark in the auto sector. The GPC will have an automated storage and retrieval system, automated packaging and sorting system, on-line tracking of parts through Warehouse management system, lean manufacturing systems, and will follow the green building concept.
Low Cost of Ownership
Hero MotoCorp is committed to not only enhancing the customer experience through its products ,parts and services but is also focused on reducing the total cost of ownership of a 2-wheler.The pursuit thus includes the costs of acquiring, installing, using, maintaining and replacing a product. To fulfill this very objective, the entire HGP portfolio despite its highest quality standards is priced in an affordable manner to lower the parts replacement cost of our customers. Further to this, all our GOODLIFE members are also offered a special discount of 5% on the purchase of Genuine Parts and accessories on successful enrollment and free wash coupon (with limited validity period).