Your step-by-step path to resolving shares-related concerns.
To ensure a smooth process, please have the following information and documents ready:
As per SEBI guidelines, you must first raise your grievance with the company or its Registrar and Transfer Agent (RTA). They have up to 21 calendar days to resolve your issue.
KFin Technologies Limited
Unit: Hero MotoCorp Limited
Selenium Building, Tower - B, Plot No.31 & 32, Financial District, Nanakramguda, Hyderabad – 500032, Telangana
Toll-Free: 1800 309 4001
E-mail: einward.ris@kfintech.com
Mr. Dhiraj Kapoor (Company Secretary & Compliance Officer)
Hero MotoCorp Limited
The Grand, Nelson Mandela Road, Vasant Kunj - Phase II, New Delhi-110 070, India
Phone: +91-11-46044220
E-mail: secretarialho@heromotocorp.com
Note: Communications from unregistered email IDs will not be entertained. Ensure you use the email address linked to your investment records.
Important Prerequisite
You should only proceed to this step after you have completed Step 1 and are either unsatisfied with the resolution or have not received a response within the 21-day timeframe.
If your complaint is not resolved within 21 days, or you are not satisfied with the response, you can escalate it to the SEBI Complaints Redressal System (SCORES).
Go to SCORES Portal →Important Prerequisite
This option should be used only if you remain dissatisfied with the outcome after your complaint has been reviewed through the SEBI SCORES portal (Step 2).
If you are still dissatisfied after the SEBI review on SCORES, you can use the securities market's Online Dispute Resolution (ODR) mechanism via the SMART ODR Portal.
This platform facilitates resolution through online conciliation and arbitration.
Go to SMART ODR Portal →Besides the structured SEBI process, you can also lodge grievances through other platforms.
Grievances, including those related to the Investor Education and Protection Fund (IEPF), can be lodged on the MCA portal.
Visit MCA Portal →Investors can file grievances directly with the respective stock exchanges where the company is listed.
You always retain the option to pursue legal action in civil courts, consumer courts, and other appropriate forums at any stage of the process.