We have formed joint committees at all levels, comprising representatives from all stakeholders, including employees, workers (both permanent and non-permanent), to ensure the effective functioning of programs and services that promote health and safety. These committees regularly evaluate and assess the effectiveness of our health and safety initiatives, identifying areas for improvement and planning for future enhancements. 

We have established EHS departments at all our locations to prioritize the health and safety of our workforce. Functioning as a strategic partner, the departments facilitate risk management and ensure legal compliance in collaboration with our Safety Committees.

The sections in the facilities do the risk management in coordination and assistance of Safety departments and cross-functional teams.

At the workplace for commencing any activity, the respective section head conducts the Hazard identification / spot the hazard at the workplace as per their work activities. Assess the risk and take the feasible controls for safely execution of the activity.

As an output of risk management, the HODs of the departments prepare the action plan to address the issues promptly and effectively. We have implemented various mechanisms to assess the risks including Hazard and Operability Study (HAZOP), Job Safety Analysis (JSA), Quantitative & Qualitative Risk Assessment (QRA), Pre- Task Assessment and Hazard identification and Risk Assessment (HIRA).

To maintain a safe working environment, we follow a rigorous process to investigate workplace incidents. This procedure ensures we identify root causes and implement effective corrective actions to prevent future occurrences.

• Immediate Reporting: Immediate supervisors or area in-charge must report all injuries or critical incidents to the section head and safety head through mail or phone.
• Medical Treatment: The injured person should be taken to the Occupational Health Center (OHC) for immediate treatment, and the OHC team will ensure immediate medical support.
• Incident Intimation: An incident intimation form should be initiated by the Health Centre and sent to the respective department and safety department immediately after primary treatment.
• Investigation:A manager or supervisor qualified in investigation techniques must lead the investigation. The investigation should include taking control of the scene, ensuring care for injured persons, examining equipment/materials involved, collecting physical evidence, taking photographs, interviewing involved people and witnesses, analyzing information to determine causes, and determining corrective actions to prevent recurrence.
• Report Completion: The investigation report should be completed and shared with management and the safety committee. Corrective actions should be assigned for follow-up.
• Communication and Implementation: Findings should be communicated to other relevant departments for necessary corrective actions. Recommendations from internal or external investigation teams should be implemented to avoid recurrence of incidents.
• Monitoring and Follow-up: The implementation status should be confirmed, and learnings should be shared with other Hero MotoCorp plants. Countermeasure verification should be done in CACA Verification Audit.

These steps ensure a thorough investigation and help in preventing future incidents by addressing the root causes and implementing corrective actions.

We have a robust mechanism of internal and external inspections & audits throughout the year, guided by a comprehensive safety audit matrix. This ensures due diligence and maintains the health and safety system across our workplaces.

Concerned agencies are required to submit an Action Taken Report (ATR) following the closure of any observations identified through the hazard notification portal or other channels. These reports are systematically followed up by the escalation matrix before the due dates of closer action.

We use MOC for the analytical review and approval of changes to the documented process technology and/or facilities, considering potential hazards being introduced to the process, system, or operation, and their elimination or control.

We conduct risk analyses using techniques like JSA, HAZOP and QRA to identify hidden risks and prevent incidents.

We benchmark Health & Safety best practices by conducting cross-plant visits, engaging in inter-industry exchanges, and analyzing outputs from safety review meetings. Based on these insights, we develop structured action plans to ensure the horizontal deployment of learnings across all our facilities.

Hero MotoCorp is committed to providing safe and healthy working conditions to its employees and other persons who may be affected by its operations.

To uphold this commitment, the Environment, Health & Safety (EHS) department conducts monthly safety campaigns featuring various promotional activities, including training sessions, inspections, skits, 'hazard hunts', interactive 'Chalta-Bolta' quizzes, spot the Hazard etc. These initiatives require meticulous planning and continuous engagement with both internal and external stakeholders.

Beyond these monthly campaigns at our facilities, we also conduct promotional campaigns /events like National Safety Month, Fire service week, Road Safety Month, World food safety day, Electrical Safety Week etc.

The behavior observation system in the workplace is implemented through safety audits, inspections, and monitoring. The purpose of this process is to proactively identify unsafe actions and conditions in the plant and plan appropriate countermeasures. This helps ensure a safe and accident-free workplace by checking and verifying workplace conditions for any safety deviations and potential hazards. The objectives include identifying potential hazards, assessing the risk involved in the plant, and recommending measures for improving the effectiveness of existing practices. All deviations observed during the audit and inspection need to be notified, and suitable corrective and preventive actions need to be implemented. The type of audit and inspections required to be performed by different stakeholders are listed, and all deviations observed during the audit and inspection need to be notified and suitable corrective and preventive actions need to be implemented.

As a leading indicator we record the Near misses and appreciate the team for reporting, Near miss incidents are captured by team members as part of the safety rating system procedure. The recording of near miss incidents is a practice that involves taking counter-measures and updating the Hazard Identification and Risk Assessment (HIRA). The section head reviews these incidents to ensure corrective actions are taken. The recording of near miss incidents is crucial for identifying potential hazards and preventing future accidents.

Our CSMS ensures contractor safety through a two-part process: (a) Pre-Qualification (PQ): Evaluating contractors before work begins. (b) Post-Contractor Management., and has processes like SOP on contractor selection & management, PQ form, contractor agreement sheet, procedure on erection & commissioning of capital goods & service activity, supplier appraisal/RA form and contractor performance rating & scoring system.

Many contractors have upgraded their H&S systems in line with Hero MotoCorp. Contractors are now privileged and get preference while bidding for other organizations. Their subcontractors have also gained on H&S. Their employees are more vocal than before, exchange ideas, make kaizen, are agile towards OH, and demonstrate good behavior on H&S.

The work permit system at Hero MotoCorp is a formal written system used to control certain types of work that are potentially hazardous. It specifies the work to be done and the precautions to be taken, allowing work to start only after safe procedures have been defined. The system provides a clear record of all foreseeable hazards that have been considered. The specific purposes of the work permit system include ensuring proper authorization of designated work, specifying the job and hazards involved, confirming work scope and verification of precautions, and providing a formal handover to ensure safety.

At Hero MotoCorp, we have established a comprehensive review framework to prioritize and integrate action plans with quantifiable targets to mitigate risks and evaluate progress in reducing or preventing health issues. Our review framework consists of multiple committees that ensure a thorough evaluation of OHS performance at various levels:

• Management Review Committee (MRC): Comprising top management and functional heads, this committee conducts bi-annual reviews of OHS performance at the organizational level, Agenda defined in Occupational Health Safety Management System, Environmental Management Systems as per ISO 45001 and ISO 14001 respectively are reviewed in this committee.
• Occupational Safety, Health, Wellbeing and Environment Committee (OSHWEC): Every Plant has constituted an Occupational Safety, Health , Wellbeing and Environment committee’s (OSHWEC) consisting of Cross Functional Team(CFT), with assignment of responsibilities to address the risk opportunities for improvement. The committee meets every month on a defined date & time to review the plant’s EHS performance. OSHWEC committees of all plants also meet jointly on a monthly basis on a defined date and time to share best practices of all the plants and encourage horizontal deployment.
• Department Safety Committee: Comprising worker and management representatives, these committees meet quarterly to discuss and address health and safety concerns at the grassroots level, fostering a culture of open communication and employee engagement.

In addition to the multi-level review mechanism, our Environment, Health, and Safety (EHS) department plays a crucial role in monitoring and evaluating our OHS performance at all locations.

Estimating the physical effects of potential accidents.

We have developed detailed action plans that outline procedures and actions to be taken during an emergency, ensuring a swift and effective response.

This serves as the primary point of contact within the organization in the event of an accident or emergency.

We provide regular training and communication to all relevant personnel, including mock drills, tabletop exercise to familiarize employees with evacuation routes, assembly points, and emergency procedures.

We also conduct the mock drills with external agencies, government bodies like labor departments, Police , Fire departments, NDRF, SDRF etc.

Our comprehensive strategies and action plans enable us to respond quickly and effectively to emergencies, minimizing the risk of harm to people, the environment, and our operations.

All our facilities are fully equipped with state-of-the-art firefighting arrangements, including:

• Suppression & Detection: Fire extinguishers, automatic sprinklers, smoke detectors, and hydrants.
• Evacuation Tools: Emergency lighting, clear exit Signages, and specialized evacuation equipment as wheel chair for specially abled persons, tripod with SCBA, Combi tool, illuminated wind socks etc.
• Qualified Personnel: Every facility is staffed with trained and qualified firefighters ready for emergency response.

We maintain a high standard of safety compliance and readiness to ensure the protection of all personnel and property.

Communicated our clear aim and vision to our value chain partners through Sustainable procurement guidelines and Supplier Code of Conduct , emphasizing the importance of upholding human rights, health, and safety values.

Organized regular capacity-building sessions with our value chain partners to share best practices in health and safety and encourage their implementation across various locations.

Fostered a collaborative environment where our value chain partners can learn from our experiences, share their own knowledge, and work together to enhance safety standards throughout the entire supply chain.

Our community engagement initiatives aim to empower individuals with the knowledge and skills necessary to prevent fires, respond to emergencies, and stay safe. By working together, we can create a culture of fire safety awareness and reduce the risk of fire-related incidents in our communities. Our goal is to make a positive impact and contribute to the well-being and safety of those around us.

Identifying potential hazards and risks associated with their work.

Understanding the measures in place to mitigate risks and following established procedures. 

Knowing how to report incidents, near misses, and concerns, we are embracing digitalization and emerging technologies to enhance our safety programs.

Creating immersive, computer-generated environments that simulate real-life scenarios, allowing employees to experience the consequences of non-adherence to safety guidelines. This innovative approach fosters a positive attitude towards established safety SOPs and practices.

Setting up dedicated facilities at all locations, where employees can participate in live accident scenario simulations using fear simulation devices. This hands-on training enables employees to develop the skills and confidence to respond effectively in emergencies. We have defined our training modules to address the training needs of our stakeholders, few of these are:

• Control of hazardous substances
• Safety leadership programme
• Induction and orientation training
• Emergency planning and preparedness
• Industry-specific awareness
• General safety - construction sites
• HIRA, AIA training
• Behavioral based safety
• Legal compliance training
• Chemical handling
• Machine handling training
• Electrical safety
• Fire prevention and protection
• General safety awareness

Hero MotoCorp is committed to ensuring the health, safety, and welfare of all its employees. We aim to establish a positive health and well-being culture that includes awareness, understanding, effective processes, and positive behavior by staff at all levels.

The health, safety, and welfare guidelines apply to all permanent employees and encompass physical, mental, psychosocial, spiritual, and financial aspects. The organization ensures that guidelines are accessible, wellness initiatives are communicated, and employees are encouraged to participate voluntarily. Feedback is actively sought for continuous improvement.

Our Occupational Health Services are guided by our OH Manual, which complies with the Indian Factories Act 1948, State Factory rules, ISO 45001, and FSSAI regulations, ensuring a robust framework for employee health and safety.

We conduct pre-employment medical check-ups as per statutory and non-statutory requirements aligned with the job requirements. Periodical medical in-house check-ups with specific tests identified as per the risk assessment of the activities, employees working in different departments exposed to various occupational health hazards. We carry out most of these tests using in-house equipment, such as spirometers, audiometers, vision testers, and peak flow meters. Health assessments are conducted prior to an employee's return to work after recovery if being medically treated, and medical fitness certificates are verified, validated, and maintained as records.

We provide ergonomic workstations to prevent musculoskeletal problems by designing better workstations through ergonomic surveys and improvements and strengthening workplace monitoring. In FY25, we conducted a thorough ergonomic assessment at our Tirupati Plant to assess ergonomic-related improvements. We also conducted a qualitative industrial hygiene survey at our Halol Plant to assess the physical and chemical properties present in the work environment, such as lux, noise, dust, VOC, and CO.

We immunize specific categories of employees per job requirements for specific protection under primary prevention protocol. As per statutory requirements, we manage biomedical waste generated as part of occupational health services.

We organized the medical training of our medical staff as well as for our Emergency rescue team members to respond in case of emergency some of the training are as CPR, First aid, use of AED, Dog bite, Snakebite etc.