COVID-19 Response

Combating the pandemic

The COVID-19 pandemic continues to impact lives, livelihoods, economies, and businesses in a manner that was unimaginable, even a few decades ago. The important thing is to stay positive, evaluate the scenario in a calm and composed manner, so that on the other side we can emerge as winners. We are responding to the crisis in the best way we can and keeping a close watch on the impact of the contagion.

We have conducted a comprehensive assessment of possible COVID-19 impact on our business operations, financial assets, contractual obligations and overall liquidity position, based on the internal and external sources of information and application of reasonable estimates. We do not foresee any significant incremental risk to the recoverability of our assets or in meeting financial obligations in the foreseeable future, given early and required steps taken to contain, protect and mitigate the exposure.


Under the supervision of our leadership team, we have set up a Business Continuity Task Force and proactively rolled out measures to ensure the health and safety of our employees and business partners. On March 22, we responded proactively and decided to halt all our operations at eight of our manufacturing facilities that span India, Bangladesh and Colombia, at our two R&D centres in India and Germany; and put all corporate offices under work from home, even before the lockdown was announced by the Hon’ble Prime Minister.


We are making our best efforts to ensure the safety and well-being of all our stakeholders. We were engaged in a host of social welfare work, setting aside a corpus of ` 100 crore for the relief efforts towards COVID-19, including a contribution of ` 50 crore to the PM CARES Fund.


We are ensuring that all our facilities are following safety guidelines issued by the Government of India and other state governments.

  • Gradual reopening of facilities during May 2020, ensuring stringent safety protocols for employee and customer well-being
  • Commenced retail operations with a detailed restart manual in 10 languages for supporting all dealers, service centres and parts distributors. This manual provides comprehensive guidance on acquisition and usage of key safety materials such as masks, gloves, sanitisers, disinfectants and various other aspects like social distancing protocols, hygiene/care of tools, vehicle pick-up and drop protocols, delivery norms, digital payments, creation of waiting areas, and so on
  • We are maintaining strict procedures to ensure hygienic workplaces by measures such as thorough sanitisation of all workplaces, sanitisation of buses, shuttles and other official vehicles after each trip, deep cleaning and sanitisation before daily shift commencement
  • We have mandated our employees to follow key safety guidelines, which include health self-declaration through Aarogya Setu and Hero App, wearing of face-masks, face shield, marking digital attendance, regular sanitisation of personal items, work-stations, maintaining social distancing, and so on